Strategic Context
A large utility provider aimed to modernize grid operations while reducing outages and improving customer satisfaction. Leadership needed a scalable analytics initiative that could drive reliability outcomes while navigating integration complexity and cross-team execution.
Initiative
Deploy smart-meter and IoT analytics with real-time grid monitoring and predictive load management to improve reliability, efficiency, and customer experience.
KPIs Targeted
- Grid Operational Maturity (organizational capability)
- Outage Duration (SAIDI)
- Load Balancing Efficiency
- Customer Reliability Score
Modeled Value (Before DPI)
- Outage Duration Reduction: 5% | 10% | 20%
- Load Efficiency Increase: 2% | 5% | 8%
- Reliability Score Lift: 3 | 6 | 10 points
Partially monetizable: efficiency modeled as MROI; reliability and maturity treated as cSROI where appropriate.
Feasibility Assessment
- Technical (3/5): Large-scale integration complexity
- Organizational (3/5): Multi-team alignment required
- External (4/5): Regulators supportive
Overall Feasibility Score: 3 | Delivery Probability: 0.75
DPI Result and Funding Decision
- ROI Score: 5
- Feasibility Score: 3
- DPI: 15 (High Priority)
Funding Recommendation: Fund Soon
Rationale: High multi-quadrant value with medium feasibility due to integration and execution complexity.
Results
Outage duration decreased by 11%, reliability score improved by 5.5 points, and load efficiency increased by 4%. Outcomes stayed within modeled ranges, strengthening confidence in scaling the approach across regions and asset classes.
Enterprise Insight
Multi-quadrant initiatives often shape long-term strategic positioning—even when feasibility constraints delay immediate execution. Portfolio visibility prevents underfunding capability and reliability work that drives long-run resilience.