Strategic Context
A regional hospital network struggled with clinician overload and growing administrative burden, reducing patient throughput and increasing retention risk. Leadership needed a practical way to increase care capacity without compromising compliance, workflow integrity, or clinician experience.
Initiative
Introduce ambient AI-assisted clinical documentation (speech-to-summary plus clinical structuring) to reduce documentation time and return capacity to patient care.
KPIs Targeted
- Clinician Time Spent on Documentation
- Clinical Throughput Capacity
- Staff Burnout Index (proxy scale)
Modeled Value (Before DPI)
- Documentation Time Reduction: 10% | 20% | 35%
- Throughput Increase: 1% | 4% | 7%
- Burnout Index Improvement: 0.2 | 0.4 | 0.7
Partial monetization (cSROI) applied to recovered clinician time where appropriate.
Feasibility Assessment
- Technical (3/5): Requires workflow integration
- Organizational (4/5): Strong clinical sponsor engagement
- External (3/5): Privacy and compliance checks
Overall Feasibility Score: 3 | Delivery Probability: 0.75
DPI Result and Funding Decision
- ROI Score: 4
- Feasibility Score: 3
- DPI: 12 (Upper–Mid Priority)
Funding Recommendation: Fund Soon
Rationale: High strategic value with moderate feasibility risk driven by change management and compliance constraints.
Results
Documentation time was reduced by 18%, throughput increased by 3%, and the burnout index improved by 0.3. Variance was minimal versus expectations, supporting reliable scaling with proper integration and governance.
Enterprise Insight
Capability-building initiatives show compounding leverage over time. In workforce-constrained environments, SROI and cSROI portfolios increasingly outperform “pure efficiency” programs in strategic importance.